FREE SHIPPING ON EVERY ORDER
We cover the shipping costs on all orders. Every order is delivered to your door with free standard shipping, no minimum order required.
DELIVERY TIMES
Order processing: 1–3 business days (orders placed on Friday evening or over the weekend are processed from the next business day)
Estimated delivery: 8–12 business days after dispatch
These are average times. Delivery to some regions, or during holidays and peak seasons, may take longer.
WHERE WE SHIP FROM
Your order is shipped directly to you from our fulfillment partners overseas. As soon as your order is dispatched, you will receive a shipping confirmation email with your tracking number. You can follow your order at any time on our Track Your Order page. Please allow 2–3 business days for tracking information to update after dispatch.
CUSTOMS AND IMPORT DUTIES
Our prices do not include customs duties or import taxes. If your country or carrier charges any import fees on your order, these are the responsibility of the customer.
HOW TO PLACE AN ORDER
1. Product – Go to the product page, choose the correct size or variant and click "Add to cart".
2. Checkout – Click "Check out" and enter your contact details and shipping address. Please double-check your address.
3. Shipping – Review your details. Shipping is free on every order.
4. Payment – Choose your preferred payment method. All payments are processed through a secure, encrypted checkout.
5. Confirm – Click "Pay now" to complete your order. You will receive an order confirmation email right away.
PAYMENT METHODS
All payments are processed securely and encrypted. We accept:
Visa · Mastercard · American Express · Discover · Diners Club · PayPal · Apple Pay · Google Pay · Shop Pay
All orders are processed in USD.
SHIPPING ADDRESS
Please make sure your shipping address is complete and correct before completing your order. We are not responsible for orders delivered to an incorrect address entered at checkout. If you notice a mistake, contact us as soon as possible. We can update the address only if the order has not yet been dispatched.
LOST OR DELAYED ORDERS
If your order has not arrived within 20 business days of dispatch, or tracking shows no movement for more than 10 days, please contact us at info@emilys-copper.com with your order number. We will investigate with the carrier and, if the parcel is confirmed lost, we will send a replacement or issue a full refund.
CONTACT
Emily's Copper – Velour Commerce LLC
30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: info@emilys-copper.com
Customer service: Monday to Saturday, 9:00 am – 5:00 pm