Last updated: October 2026
1. WHO WE ARE
This website, emilys-copper.com, is operated by Emily's Copper, a brand of Velour Commerce LLC (30 N Gould St, Ste R, Sheridan, WY 82801, United States, Company Number 2026-001971696). Velour Commerce LLC is responsible for the processing of your personal information on this website.
This Privacy Policy explains what personal information we collect, how we use it, who we share it with and what rights you have. Personal information is any information that can be used to identify you.
Our website uses SSL/TLS encryption to protect the transmission of your personal information, such as orders and inquiries. You can recognize a secure connection by "https://" and the lock symbol in your browser.
2. INFORMATION WE COLLECT
Information you give us:
- Contact details: name, email address, phone number
- Shipping and billing address
- Order details: products purchased, order history
- Messages you send us by email or contact form
- Payment information (processed directly by our payment providers; we do not store full card numbers)
Information collected automatically when you visit our website:
- IP address, browser type, device and operating system
- Pages visited, date and time of access, referring website
- Information collected through cookies and similar technologies (see section 4)
3. HOW WE USE YOUR INFORMATION
We use your personal information to:
- Process, ship and deliver your orders, and send order and tracking updates
- Handle returns, refunds and customer service requests
- Prevent fraud and keep our website secure
- Improve our website, products and shopping experience
- Send you marketing emails, if you have subscribed or purchased from us (you can unsubscribe at any time)
- Show you relevant ads on other websites and social media
- Comply with legal, tax and accounting obligations
For visitors in the EU/UK, we process your data on the following legal bases: performance of a contract (orders), our legitimate interests (website security, improvement, fraud prevention), your consent (marketing cookies and newsletters) and legal obligations.
4. COOKIES AND TRACKING TECHNOLOGIES
We use cookies, small text files stored on your device, to make our website work (for example, to remember your shopping cart), to understand how visitors use our website and to support our advertising.
- Essential cookies: required for the website and checkout to function
- Analytics cookies: help us understand website traffic and performance
- Marketing cookies: allow us and our advertising partners to show you relevant ads
You can manage or block cookies in your browser settings. Please note that some parts of the website, such as the cart and checkout, may not work properly without cookies.
5. WHO WE SHARE YOUR INFORMATION WITH
We never sell your personal information for money. We share it only as needed to run our store:
- Shopify: our e-commerce platform, which hosts our website and processes orders. See Shopify's privacy policy at shopify.com/legal/privacy.
- Payment providers: Shopify Payments, PayPal, Apple Pay, Google Pay and Shop Pay, which process your payments securely. Your payment data is handled under their own privacy policies.
- Fulfillment partners and shipping carriers: to pack, ship and deliver your order, including partners located outside the United States.
- Advertising and analytics partners: such as Meta (Facebook and Instagram, via the Meta Pixel) and Google (Google Analytics and Google Ads), which help us measure and improve our ads.
- Email and customer service tools: to send order updates, marketing emails and answer your messages.
- Authorities: when required by law or to protect our rights.
6. EMAIL MARKETING
If you subscribe to our newsletter or purchase from us, we may send you emails about our products and offers. You can unsubscribe at any time using the link at the bottom of every email, and your address will be removed from our marketing list.
We may also send you a one-time email after your order asking you to review your purchase.
7. INTERNATIONAL TRANSFERS
We are based in the United States and our partners may be located in other countries. By using our website, you understand that your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards for these transfers.
8. HOW LONG WE KEEP YOUR INFORMATION
We keep your personal information only as long as needed to fulfill your orders, provide customer service and meet our legal, tax and accounting obligations. After that, it is deleted or anonymized.
9. YOUR RIGHTS
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information
- Receive a copy of your information in a portable format
- Object to or restrict certain processing
- Opt out of marketing emails at any time
- Opt out of the "sale" or "sharing" of your personal information for targeted advertising
- Withdraw your consent at any time, where processing is based on consent
- File a complaint with your local data protection authority
California residents: under the California Consumer Privacy Act (CCPA/CPRA), you have the right to know what personal information we collect and how we use it, to request deletion or correction, and to opt out of the sharing of your information for cross-context behavioral advertising. We will not discriminate against you for exercising these rights.
EU/UK residents: you have the rights of access, rectification, erasure, restriction, data portability and objection under the GDPR and UK GDPR, and the right to lodge a complaint with a supervisory authority.
To exercise any of these rights, email us at info@emilys-copper.com. We may need to verify your identity before responding.
10. CHILDREN
Our website is not intended for children under 13 (or under 16 in the EU/UK), and we do not knowingly collect their personal information. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.
12. CONTACT US
For any questions about this Privacy Policy or your personal information:
Emily's Copper – Velour Commerce LLC
30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: info@emilys-copper.com
Customer service: Monday to Saturday, 9:00 am – 5:00 pm